In many ways, collections is a sales process. Engaging with past due customers and finding ways to elicit a desired response whether simply contact or ideally a payment is the ultimate challenge. Even the best collections shops can struggle with contact rates in an increasingly challenging environment. It’s also difficult to grab a past due customer’s attention in the clutter of collections communication they may be receiving. As lenders turn to omni-channel collections strategies combining traditional mail, email, and text, optimizing communication in terms of channel and message is key.
What if there were a way to find out what will really matter to each of your collections customers individually – how they want to engage, are they looking for help, support, a deal, a simple process, … Not only that, how can your collections communication cut through and grab their attention? Aignyte can help you stand out, talk to customers about features that matter to them, and get game-changing increases in close rates.